How good is your warranty? Ducati NA warranty COMES THROUGH!! (changed)

[atadaskew]

So I have a 2006 800ss that has maybe 3000 miles on it.  Perfect shape, looks like new.  Always taken care of, parked in a closed garage in SoCal with a full tank of gas.
Bike starts to run badly, like a fuel starvation problem.  Lo and behold the gas tank is merrily rusting away from the inside clogging the fuel filter, resulting in the fuel starvation problem.
Take the bike to the shop, Ducati will cover the gas tank under warranty, right?  Wrong.  Ducati has refused my warranty coverage claiming the damage is due to "environmental conditions".  The gas tank is covered under the emissions warranty (that every bike in the USA has) which is in addition to the standard bike warranty.  This warranty is for 5 years from the purchase of the bike or 18,641 miles, whichever comes first.  It's all in the owner's manual.  Within that it also states limitations to this warranty.  "Environmental conditions" are not mentioned.
This is so bogus and I am furious.  I have older bikes (and an older Ducati) sitting in the garage right next to the 800ss, they are all treated the same and have no rust in the tank issues.
I feel that basically Ducati NA is treating the warranty that it provides in a cavalier manner, not in the intention of the contract.
Buyer beware.  Your Ducati warranty may be worthless.

[Mookie]

Uh, did you try a different dealer?  If it's in writing, it's in writing.

[Mr. Whippy]

+1.  Also, DNA is in your neck of the woods, call them.  They have always been VERY responsive whenever I've called--I suspect it's the dealer, not DNA.

[Playinthestreet]

I've had friends for whom DNA has stepped to the plate with a little prodding by a willing dealer.  Worth the extra effort.

[atypical1]

Something sounds fishy to me. Take it to a different dealer. I know that my local dealer stuck up for me on numerous occasions and got them to warranty items. I think it's your dealer that is sucking.

james

[atadaskew]

No, this is direct from Ducati NA customer service, it is not the dealer.  They first claimed that the rust was due to "environmental damage" so I asked (I was on the phone with them) where in the emissions warranty does that state that that is their escape clause.  They could not give me a response as it is not part of the warranty limitation.  So it was basically a denial just to deny coverage.  They then came back and said that it's not a warranty issue as it does not affect emissions (screw that it blocks the fuel filter and prevents the bike from running) as there is no fuel leak.  I mentioned that there pretty soon will be a fuel leak once the rust perforates the tank.  Then there also will be a fire hazard.
Next day I got a form letter from Ducati NA in Cupertino stating that my warranty claim is denied and in their mind the case is closed.

[atypical1]

You should be. That is a load of crap. I was really lucky in my dealing with DNA and their warranty support. Much luckier than I was with the bike.

I don't know what your recourse is but tanks shouldn't run you that much on E-bay.

james

[1moreroad]

I know they (he) is not official, but can Motoservizio help you out?  Maybe he knows somebody inside DNA.

Good luck.  Sorry to hear.  As a consolation, at least you have bikes to ride.

[atadaskew]

I go to Scott at Motoservizio for all my servicing needs.  He is fantastic.  I didn't use him for this as it was a warranty issue....

[VIVID1]

Wow, that sucks. I feel for you, it’s hard to like the bike when you start hating the company. I was also dealing here with 'the best dealer and the best mechanic’ and to this day no one can believe why I had so many problems with them when everyone else loves them. I also brought my ST3 three times for one problem and told them what to check and they did everything else before they did what I was telling them to do. I did end up having some warranty work done to my bike but I never dealt with  DNA, so I can’t comment on them.  

As for the super sport tank. They are very expensive.

When the same shitty dealer scratched up my 900SS tank while doing a valve service, I looked for a used one but found none. They wouldn’t replace the scratched one with a new ones and ended up painting it.

[county]

That's weird that the tank would rust that bad in a coupla years.  Wonder what caused it?

[atadaskew]

That's weird that the tank would rust that bad in a coupla years.  Wonder what caused it?

Seeing that the tank in my 2003 St4s is fine, I'd say substandard materials/construction.  Ya know, something that would be covered by the warranty.  F-ers.

[Rogue]

Time for a lawyer perhaps?

Sorry about your warranty problems.  I keep my fingers crossed with my Buell as I've heard stories before.

[atypical1]

As for the super sport tank. They are very expensive.

Not really. Look on ebay and ducati.ms and craigslist. You might have to paint it but that is still cheaper than a brand new tank.

james

[atadaskew]

Not really. Look on ebay and ducati.ms and craigslist. You might have to paint it but that is still cheaper than a brand new tank.

james

The tanks that I have seen for sale are in the $450 to $500 range and damaged.  That is on the outside, who knows what the inside looks like no matter what the seller claims.
Worse case scenario I will try to chemically repair my tank as it looks brand spankin' new from the outside.
This reminds me of the red neck comedy tour:
"You think Ducati will honour your warranty?  Here's yer number..."

[Mookie]

That's weird that the tank would rust that bad in a coupla years.  Wonder what caused it?

The environment.  Duh.

[UHOH]

clearly sounds like you've been had ...

Re: How good is your warranty? Ducati NA warranty sucks.

Fortunately ... pleased with the Yamaha Extended Warranty on the FJR,
'course part of that might be the dealer in Prosser, WA.

[atadaskew]

What really sucks about Ducati North America is that they changed their story once I disclaimed their position.  They first stated to me, on the phone, that the warranty claim was being rejected because the damage was due to environmental damage.  When I then showed them that no where in the warranty documentation was "environmental damage" listed as a limitation to the warranty, they then changed their tune and stated that the tank would not be covered because rust was not considered as effecting emissions.  Even though the tank is listed as part of the emissions equipment and that an eventual rust perforation would cause an emissions problem.
Basically they arbitrarily decided to refuse warranty coverage.  A-holes.

[atadaskew]

clearly sounds like you've been had ...



Fortunately ... pleased with the Yamaha Extended Warranty on the FJR,
'course part of that might be the dealer in Prosser, WA.

have you needed warranty work, and if so what?

[M.Brane]

Time for a lawyer perhaps?

 The threat of legal action looks to be a viable option in this case. Who knows maybe if you become a big enough pain in their ass they might change their mind about replacing that tank.

[Kootenanny]

I'm gonna be the black sheep and ask, why is it rusting?

You say you keep it full of gas, as you do your other bikes which have no rust.

But AFAIK gasoline won't oxidize steel, unless there's water in it.  Might you have been getting some wet gas? (I've heard of stations actually watering down their gasoline to increase profit).

Is there a lining inside the Ducati tank?  Is there supposed to be a lining, and your bike doesn't have it?

Sorry to say, but I can sort of understand Ducati's point of view.  Rust inside a tank is generally caused by water, usually condensation forming in a partially empty tank.  A manufacturer has no way to control what customers put in their fuel tanks, or how full they keep them.  You'd have to come up with a fair amount of proof, I'd think, so convince anyone that the rust is NOT "environmental damage."

Anyway, if I was in your shoes, I'd just bite the bullet and get some gas tank sealant.  I've been there before, and there comes a point when it's just not worth it to fight anymore.  The best you can do is tell the dealer, and DNA, that due to your experience none of your future bikes will be one of theirs (for similar reasons, I refuse to buy another Ford pickup--I leased a brand new one in '97, and even though I carefully explained what I would be doing with it--going onto remote industrial sites, coal mines, etc., over rough gravel roads--it came with P-rated tires.  I had five flats in the first ten months.  Ford customer service refused to get me new tires, and indeed told me not to take my 4WD truck off pavement!?!  I ended up buying new 6-ply tires, which I kept when I took back the leased truck.  For the price of a measly set of tires, Ford lost a customer to Dodge...)

[Jeff N]

I think Kootenanny brings up some good points that would be worthwhile to investigate, but as others have suggested, the quality of warranty response and work is down to the dealer involved.

From what I can tell, manufacturers cover warranty work at a flat rate, and some dealers are loathe to accept such work because it cuts into their profits as they are only compensated at what they might feel is a penalty/loss, thus compelling them, the dealer, to not even look into your claim. With such a mindset, the average customer is screwed.

You've got some recommendations, aytip. Look into them.

[BubbaDenkins]

 The threat of legal action looks to be a viable option in this case. Who knows maybe if you become a big enough pain in their ass they might change their mind about replacing that tank.

Another option would be to contact your state attorney general's office and talk to them. They might be able to either help you give DNA the push they need to fix the issue or give you an idea of where you can go to get help.

[atadaskew]

thanks for all the suggestions, I'll be looking into them.
I get my gas from the same gas station for all my bikes.  what is telling about Ducati's refusal to honour the warranty is that they changed their reason after I discounted their first claim for dismissal.

[motoguy128]

Dumb question maybe.... but I'm assuming you didn't store the bike with the tank mostly empty. Seeing how you have several bikes that sit, I figure you're good about keeping them full of fuel with stabilizer of properly draining and oiling the that for long term storage.

Basically a repost.... but I didn't read whether you stored it mostly empty or not.


I'd take the issue up with the EPA or DNR since they are not meeting the requirementst of their emissions warranty.

[keystonejenks]

Just a quick question regarding legal action. Would it cost more to lawyer-up than it would to just replace the tank?

[motoguy128]

Just a quick question regarding legal action. Would it cost more to lawyer-up than it would to just replace the tank?

Not if you win and they are required to pay your legal expenses.  However, they will appeal and it could be years before you collect.  But they might settle due to negative publicity.  The challenge is that the burden of proof will be with the owner to prove the tank is defective.                                                                                                              

[Mr. Whippy]

Honestly, if it were me, I'd write a letter, tell them how disappointed you are, who all you're going to contact (NHTSA, Ducati groups, etc), and what you want from them (Ducati credit towards future purchase, new tank, whatever),

then I'd buy a POR-15 tank liner kit, seal up the tank, and move on.  It'll cost you $50-70 plus time, but still less time or money than fighting to the bitter end.  Life's short, ride as much as you can.

[1moreroad]

Honestly, if it were me, I'd write a letter, tell them how disappointed you are, who all you're going to contact (NHTSA, Ducati groups, etc), and what you want from them (Ducati credit towards future purchase, new tank, whatever),

then I'd buy a POR-15 tank liner kit, seal up the tank, and move on.  It'll cost you $50-70 plus time, but still less time or money than fighting to the bitter end.  Life's short, ride as much as you can.

This is the problem with so many little annoyances.  A large company's screw up costs me (or atad, in this case) an hour or two of my time and an hour or three worth of wages.  At the same time, fighting said company can easily consumer 3 - 4x that.  I really, really sympathize with atad because, while not on motorcycles (haven't owned enough, I guess), I seem to fight this battle once or even twice a year with medical insurance or credit cards.  While I usually cancel a credit card once this happens, it's not like we have a lot of choice with medical insurance.

Now if enough folks had the same problem and they banded together, the costs would be distributed over many consumers but borne in total by a single company.  Even there, the reality is that 1 or 2 people do most or all of the legwork for the benefit of the group in exchange for the satisfaction of doing the job right.

[atadaskew]

Just a quick question regarding legal action. Would it cost more to lawyer-up than it would to just replace the tank?

I understand what you are saying but dammit I find that I have principles!  

If I knew any of this was going to happen I would never have brought it in to them and would just have taken care of it myself.  But instead they strung me along and then Ducati NA just refuses the warranty.
The bike was always stored with a full tank of fuel, and used regularly as I live in SoCal.
Here's the thing, even if the "environmental damage" is valid (which it is, it is rusting), no where in the warranty disclaimer is this listed as a way out.  After I pointed this out to them, they changed their tune and then said the warranty claim was being rejected because the tank rusting merrily away does not currently affect emissions.  Even though it is listed as part of the emissions equipment in the warranty and they are acknowledging that it is failing.  It will eventually rust through, then cause a fuel leak which will then result in an emissions failure.  As well as a safety hazard.
This is a case of "I'm mad and I'm not going to take it anymore".   Ducati NA are basically trying to treat me like their bitch.  I have a backbone, I'm not going to take this behaviour.

[phoenix]

hey, I just googled "Ducati 800ss rust in fuel tank" and this guy has the same exact problem!!

http://www.ducati.ms/forums/showthread.php?t=44365

sorry, bad joke.

Man, I would be SERIOUSLY pissed off. That is total BS. Just from my work experience, my guess is that the raw material or the raw formed fuel tank was not prepped or treated properly from the factory and it began rusting right away. I assume the bike was built in Italy and shipped over on a boat. I have no idea how well the shipping container is sealed, I just know that the machines my company ships overseas (they do not fit into a container of any size) must be prepped so that they will not start to rust from the salty air. Maybe this one had a damaged container that allowed some salt air in. Whatever the case, I firmly believe it should be covered by Ducati. That just plain sucks. Too many other sweet looking bikes out there that you probably want to try out sometime, maybe now is the time to sell your Ducs and switch to another brand.

[atypical1]

This is a case of "I'm mad and I'm not going to take it anymore".  Ducati Beverly Hills and Ducati NA are basically trying to treat me like their bitch.  I have a backbone, I'm not going to take this behaviour.

You kinda have by owning two of their bikes. My bike was a lemon so I got rid of it and it will be a while before I buy another Duc (even though they actually treated me really well...which is the only reason I would consider another one). It might be a matter of not talking to the right person in DNA. Part of their job is to keep costs down and part of the way they do that is to deny warranty claims. But a dealer who has a good relationship with them can work wonders (trust me on this...my motor blew up out of warranty and DNA covered to cost of repair...$4k worth of work and it didn't cost me a dime).
Aside from calling a lawyer (and who knows how far that will really get you) your only true recourse is to let future customers of Ducati and Beverly Hills Ducati know about how you were treated. Try contacting folks who have some exposure to DNA. Post this story on www.ducati.ms. Try contacting bloggers (twistingasphalt comes to mind) to see if they will post your story.

Good luck,
james

[atadaskew]

You kinda have by owning two of their bikes.

My first bike, the St4s, is now 5 years old and has been perfect.  Absolutely love that bike.  Took a 360 mile round trip last weekend with the g/f to the Santa Barbara wine country and it got 52mpg.  So it's not like I had a bad experience and then went back for more!

[B-rent]

Sorry to hear about your problems man. I'd be pissed too. Keep us posted on how things go with this.

[atadaskew]

I just filed a complaint with the EPA and CARB.  I also wrote to Ducati in Italy.

[Mookie]

you should contact the BBB, they seem to get quick results when they are in a position to do so.

[Mr. Whippy]

I just filed a complaint with the EPA and CARB.  I also wrote to Ducati in Italy.

NHTSA.  They're the guys that can force recalls.  Sudden plugging of the fuel filter is definitely a safety issue.

[atadaskew]

NHTSA.  They're the guys that can force recalls.  Sudden plugging of the fuel filter is definitely a safety issue.

Just wrote to them too!  I also tried BBB but on their online site they do not list Ducati (or any other motorcycles that I can see) in their drop down menus even though they say that you can have a motorcycle complaint.  If you do not select anything, it does not allow you to go to the next screen..

[Bodhi]

My digital dash started malfunctioning last year while udner warranty (some of the LCD segments failed to display). I claimed I was in a torrential downpour. DNA claimed I must have tried to power-wash the bike and hit the seam of the dash. With prodding from the dealer DNA covered a new dash.

[atadaskew]

I claimed I was in a torrential downpour.

Not trying to be funny, but were you in a torrential downpour or did you claim to be?

[VIVID1]

My digital dash started malfunctioning last year while udner warranty (some of the LCD segments failed to display). I claimed I was in a torrential downpour. DNA claimed I must have tried to power-wash the bike and hit the seam of the dash. With prodding from the dealer DNA covered a new dash.

On your '05 Ducati ST3? That is interesting. I had the same problem.

RickC1957 and I did a weekend ride last year. Lots of rain. It rained most of Saturday, rained all night and rained really hard all of Sunday. That was the weekend the roads got washed away in SW Wisconsin and SE Minnesota.  That same weekend the Moto Guzzi rally got flooded and washed in to the river.

Our bikes are both ‘05 ST3’s. On Sunday both of our dashes went crazy most of the 350 mile ride home. Either not lighting up when they should have been lit or random lights lighting by themselves. Even my signals were going on and off by themselves. Mine I guess dried out and it’s been OK since. Ricks dash needed to be replaced.

Them Ducs don’t like getting wet.

[Orson]

That same weekend the Moto Guzzi rally got flooded and washed in to the river.

this is incorrect.

if I remember correctly from the posted pictures...cars and trucks were washed away.

The Guzzi demo fleet was still sitting there as if nuthin had happened.  

[Oilhed]

Something sounds fishy to me. Take it to a different dealer. I know that my local dealer stuck up for me on numerous occasions and got them to warranty items. I think it's your dealer that is sucking.

james

I got a new fuel tank under waranty no questions asked simply because the gas cap did not seat properly.  I'm very happy with Ducati NA and my dealer, Cliff's Cyclerevolution aka Danbury BMW.

[VIVID1]

this is incorrect.

if I remember correctly from the posted pictures...cars and trucks were washed away.

The Guzzi demo fleet was still sitting there as if nuthin had happened.  

Da Nile is a river in Egypt  

[atadaskew]

I got a new fuel tank under waranty no questions asked simply because the gas cap did not seat properly.  I'm very happy with Ducati NA and my dealer, Cliff's Cyclerevolution aka Danbury BMW.

Was that covered under the Ducati 2 year warranty?  Or was it under the 5 year emissions warranty?  If it is w/in the 2 year then usually Ducati is ok

[Oilhed]

Was that covered under the Ducati 2 year warranty?  Or was it under the 5 year emissions warranty?  If it is w/in the 2 year then usually Ducati is ok

2 year

[rgbeard]

I understand what you are saying but dammit I find that I have principles!  

So do I.   I use www.casepost.com

[atadaskew]

So do I.   I use www.casepost.com

Thank you!

[Flyer]

Personally, I'd reconnect with DNA and be very frank with 'em.
Tell them in no uncertain terms about the damage you WILL do by relating the story to any and all motorcycle lists/forums/groups/groupies. You have the power to cause them to signal the '09 fleet to turn around and go home to Europe; they'll sell no more...
They're bound to reconsider for the cost of a bloody tank...
Don't forget, the default corporate response position is NO.

[atadaskew]

Personally, I'd reconnect with DNA and be very frank with 'em.

In my final response to them I had mentioned that I post on numerous websites and have previously had posted nothing but praise for them, and that I would like to be able to continue to do so.
Their response, and I quote:

"Ducati has made their best effort to resolve this issue amicably and we have attempted to explain our position and conclude this matter in a reasonable and professional manner.  It is our hope that you understand our position and continue to remain a Ducati enthusiast.  Unfortunately, at this time Ducati must consider this issue closed."

In actuality Ducati did not make ANY attempt to resolve this issue amicably and professionally, unless by that they mean a flat out denial of warranty coverage of an item that is listed as being covered by the emissions warranty.
I would have accepted an offer to repair the tank, which would have been much cheaper for them than to replace it but their idea of  a resolution is to just say No.

[Bodhi]

Not trying to be funny, but were you in a torrential downpour or did you claim to be?

Well, torrential is a subjective thing. One person's torrential downpour is another person's light rain. Seriously though, one of the segments on the fuel gauge was out brand new from the dealer. I didn't realize there was even a segment in that position until I saw another ST3 dash about six months later. More segments went out after I rode home in what I would describe as a squall - rain coming down sideways with thunder and lightning. The only reason I kept riding in it (like around 15mph on a 45mph road) was because I was only about a mile from home and there was nowhere to hide from the storm. I never powerwashed the bike, though I used a fairly powerful spray nozzle to wash the bike when it was very dirty a few times. Did I spray it at the dash? As they say in Washington: I don't recollect. (I cover up the dash with a small piece of polyethelene when I wash it now).

[RickC1957]

My digital dash started malfunctioning last year while udner warranty (some of the LCD segments failed to display). I claimed I was in a torrential downpour. DNA claimed I must have tried to power-wash the bike and hit the seam of the dash. With prodding from the dealer DNA covered a new dash.

My dash was also fried out, exact same problem, except I have rode thru some of the worse downpours on the planet with my 05 ST3. Anna also rode thru the same downpours on her ST3, had no problem with her dash. DNA covered the dash after prodding from my dealer. I still lose 12 minutes a month on the clock tho, this happen with the old and new dash.

[1moreroad]

My dash was also fried out, exact same problem, except I have rode thru some of the worse downpours on the planet with my 05 ST3. Anna also rode thru the same downpours on her ST3, had no problem with her dash. DNA covered the dash after prodding from my dealer. I still lose 12 minutes a month on the clock tho, this happen with the old and new dash.

My buddy's ST4s dash acted up every once in a while.  Not sure what he did about it.

[motoguy128]

Ducati must source their dash electronics from the same supplier as BMW's EWS antenna ring.    Probably  bothmade in Poland.

[prshguy]

Just a thought here to ad to your argument.  It seems DNA is denying your claim due to an assumtion that the owner, you, put in faulty fuel.  But there is another possiblity here, is your fuel cap leaking?  Not out, but in?  If that is the case they most certainly should be liable since proper sealing of the fuel system is most definitely an emissions issue.

[notarian]

Atadaskew,

I'd be very surprised if my Ducati dealer didn't cover the tank on warranty and really f..ked off if he didn't. It would mean the difference of further service, maintenance costs and perhaps another bike purchase that wouldn't be coming his way. Fortunately, we have a good customer/dealer relationship and know each other well.

I know all Ducati dealers and continental agencies should react the same on warranty issues, but unfortunately they don't.

Best of Luck with resolving this to your satisfaction.

Note

[Oilhed]

My dash was also fried out, exact same problem, except I have rode thru some of the worse downpours on the planet with my 05 ST3.

I still lose 12 minutes a month on the clock tho, this happen with the old and new dash.

Mine went south, too.  Everything died, no lights, etc.  But, it still ran.  I pulled the fuse and when I put it back everything worked, OK.  My dealer replaced it under warranty, just in case, no problem.  The new one gets a little fogging but 2 years later all is OK.  I rode throught the worse rain for over 500 miles on the new dash about two years ago but the problem never resurfaced.  It does loose minutes every month.  Maybe it's metric time!

I also have to add that the dealer that did all this with no problems and gave me a loaner for over a week was not where I bought the bike.  In fact I never bought a bike from them but they treated just as good when I had my BMW, too.

[Paul Barnard]

For the life of me I can't figure out why Ducati won't step up and take care of you.  Especially in light of the fact you are a multi Ducati owner.  This is one of those cases where it will cost them way more money to stick it to you than stick up for you.  I didn't know Ducati could afford this kind of black eye.  It's not like they are gobbling up market share right now.

[atadaskew]

Just a thought here to ad to your argument.  It seems DNA is denying your claim due to an assumtion that the owner, you, put in faulty fuel.  But there is another possiblity here, is your fuel cap leaking?  Not out, but in?  If that is the case they most certainly should be liable since proper sealing of the fuel system is most definitely an emissions issue.

Their rejection claim was "environmental damage" not faulty fuel.  Even though that is not listed anywhere in the emissions warranty limitations as a reason for rejection.
The bike has never seen rain, and the fuel cap is air tight so nothing could have got passed that.  I know this as unless the fuel vent breather is properly routed (i.e. fixing the dealership accidentally pinching it when putting the gas tank back down) the tank makes a woooosh sucking sound when you open the cap.

[atadaskew]

Happy ending!  I got a call from Ducati NA and they have changed their mind!  They will warranty the tank and have it repaired.  I am completely happy with that!

Thank you everyone for your help/advice/good vibes!

[atypical1]

Good news!  

james

[jackinthebox4]

now you'll wait months for the tank to arrive from Bologna.

[atadaskew]

now you'll wait months for the tank to arrive from Bologna.

Nope, it is going to be repaired locally.

[desert_rider]

Congrats!  

Any explanation as to why they changed their minds?

[atadaskew]

Congrats!  

Any explanation as to why they changed their minds?

I dunno.  Maybe cuz I kept bugging them and sent them the emissions warranty description?..

[FJRmgm]

Happy ending!  I got a call from Ducati NA and they have changed their mind!  They will warranty the tank and have it repaired.  I am completely happy with that!

Thank you everyone for your help/advice/good vibes!

well, thats certainly good news.   Sometimes a little persistance pays off.

[Mookie]

Great news.  

[Flyer]

"Ducati has made their best effort to resolve this issue amicably and we have attempted to explain our position and conclude this matter in a reasonable and professional manner.  It is our hope that you understand our position and continue to remain a Ducati enthusiast.  Unfortunately, at this time Ducati must consider this issue closed."

 
Behold the power of the intardnet.

[Mr. Whippy]

That's great!  Very much what I've seen from DNA in the past.

 

[Paul Barnard]

I'm glad they came through for you.  It's a shame they didn't have the courage to do the right thing from the start.

[atadaskew]

I'm glad they came through for you.  It's a shame they didn't have the courage to do the right thing from the start.

 I have a feeling I got a customer service rep who got upset at me when I showed where the gas tank was covered in the emissions warranty (with page numbers). That demonstrated that I did not "respect her AUTHORITAAAAH!" and so got the flat refusal...

Ya know, sometimes ya just get the one person with the stick up their butt who is having a bad day and they decide that you'll have a bad day too. At least that's what I like to think happened.

[Bodhi]

now you'll wait months for the tank to arrive from Bologna.

Yup. I waited for about ten weeks for my dash. The dealer told me Ducati in Bologna shipped the wrong dash and it had to be returned and re-shipped. They must ship it on the back of a camel too.

[SpeedCostsMoney]

Sorry to here of your troubles but I thought this pics applies.



I hope everything works out, I love the way those bikes look. I would like to have one some day.