How good is your warranty? Ducati NA warranty COMES THROUGH!! (changed)

[vstromtourer]

Thanks for your posting.  You may want to send Ducati the link to this thread.  

I for one love the looks of Ducatis, and have been seriously considering getting a 1000 Sport Classic, but problems such as yours do give me serious reason to reconsider.  The issue of reliability keeps me waiting.  The long and short is that while the big Japanese four can at times be no less aggravating in their denials that there are problems with their equipment, their products are of such a high level that denials are less likely to occur.

I would be royally peeved if it were my bike, and I was being given the load of garbage Ducati is giving you.

[Bodhi]

Not trying to be funny, but were you in a torrential downpour or did you claim to be?

Well, torrential is a subjective thing. One person's torrential downpour is another person's light rain. Seriously though, one of the segments on the fuel gauge was out brand new from the dealer. I didn't realize there was even a segment in that position until I saw another ST3 dash about six months later. More segments went out after I rode home in what I would describe as a squall - rain coming down sideways with thunder and lightning. The only reason I kept riding in it (like around 15mph on a 45mph road) was because I was only about a mile from home and there was nowhere to hide from the storm. I never powerwashed the bike, though I used a fairly powerful spray nozzle to wash the bike when it was very dirty a few times. Did I spray it at the dash? As they say in Washington: I don't recollect. (I cover up the dash with a small piece of polyethelene when I wash it now).

[RickC1957]

My digital dash started malfunctioning last year while udner warranty (some of the LCD segments failed to display). I claimed I was in a torrential downpour. DNA claimed I must have tried to power-wash the bike and hit the seam of the dash. With prodding from the dealer DNA covered a new dash.

My dash was also fried out, exact same problem, except I have rode thru some of the worse downpours on the planet with my 05 ST3. Anna also rode thru the same downpours on her ST3, had no problem with her dash. DNA covered the dash after prodding from my dealer. I still lose 12 minutes a month on the clock tho, this happen with the old and new dash.

[1moreroad]

My dash was also fried out, exact same problem, except I have rode thru some of the worse downpours on the planet with my 05 ST3. Anna also rode thru the same downpours on her ST3, had no problem with her dash. DNA covered the dash after prodding from my dealer. I still lose 12 minutes a month on the clock tho, this happen with the old and new dash.

My buddy's ST4s dash acted up every once in a while.  Not sure what he did about it.

[motoguy128]

Ducati must source their dash electronics from the same supplier as BMW's EWS antenna ring.    Probably  bothmade in Poland.

[prshguy]

Just a thought here to ad to your argument.  It seems DNA is denying your claim due to an assumtion that the owner, you, put in faulty fuel.  But there is another possiblity here, is your fuel cap leaking?  Not out, but in?  If that is the case they most certainly should be liable since proper sealing of the fuel system is most definitely an emissions issue.

[notarian]

Atadaskew,

I'd be very surprised if my Ducati dealer didn't cover the tank on warranty and really f..ked off if he didn't. It would mean the difference of further service, maintenance costs and perhaps another bike purchase that wouldn't be coming his way. Fortunately, we have a good customer/dealer relationship and know each other well.

I know all Ducati dealers and continental agencies should react the same on warranty issues, but unfortunately they don't.

Best of Luck with resolving this to your satisfaction.

Note

[Oilhed]

My dash was also fried out, exact same problem, except I have rode thru some of the worse downpours on the planet with my 05 ST3.

I still lose 12 minutes a month on the clock tho, this happen with the old and new dash.

Mine went south, too.  Everything died, no lights, etc.  But, it still ran.  I pulled the fuse and when I put it back everything worked, OK.  My dealer replaced it under warranty, just in case, no problem.  The new one gets a little fogging but 2 years later all is OK.  I rode throught the worse rain for over 500 miles on the new dash about two years ago but the problem never resurfaced.  It does loose minutes every month.  Maybe it's metric time!

I also have to add that the dealer that did all this with no problems and gave me a loaner for over a week was not where I bought the bike.  In fact I never bought a bike from them but they treated just as good when I had my BMW, too.

[Paul Barnard]

For the life of me I can't figure out why Ducati won't step up and take care of you.  Especially in light of the fact you are a multi Ducati owner.  This is one of those cases where it will cost them way more money to stick it to you than stick up for you.  I didn't know Ducati could afford this kind of black eye.  It's not like they are gobbling up market share right now.

[atadaskew]

Just a thought here to ad to your argument.  It seems DNA is denying your claim due to an assumtion that the owner, you, put in faulty fuel.  But there is another possiblity here, is your fuel cap leaking?  Not out, but in?  If that is the case they most certainly should be liable since proper sealing of the fuel system is most definitely an emissions issue.

Their rejection claim was "environmental damage" not faulty fuel.  Even though that is not listed anywhere in the emissions warranty limitations as a reason for rejection.
The bike has never seen rain, and the fuel cap is air tight so nothing could have got passed that.  I know this as unless the fuel vent breather is properly routed (i.e. fixing the dealership accidentally pinching it when putting the gas tank back down) the tank makes a woooosh sucking sound when you open the cap.

[atadaskew]

Happy ending!  I got a call from Ducati NA and they have changed their mind!  They will warranty the tank and have it repaired.  I am completely happy with that!

Thank you everyone for your help/advice/good vibes!

[atypical1]

Good news!  

james

[jackinthebox4]

now you'll wait months for the tank to arrive from Bologna.

[atadaskew]

now you'll wait months for the tank to arrive from Bologna.

Nope, it is going to be repaired locally.

[desert_rider]

Congrats!  

Any explanation as to why they changed their minds?

[atadaskew]

Congrats!  

Any explanation as to why they changed their minds?

I dunno.  Maybe cuz I kept bugging them and sent them the emissions warranty description?..

[FJRmgm]

Happy ending!  I got a call from Ducati NA and they have changed their mind!  They will warranty the tank and have it repaired.  I am completely happy with that!

Thank you everyone for your help/advice/good vibes!

well, thats certainly good news.   Sometimes a little persistance pays off.

[Mookie]

Great news.  

[Flyer]

"Ducati has made their best effort to resolve this issue amicably and we have attempted to explain our position and conclude this matter in a reasonable and professional manner.  It is our hope that you understand our position and continue to remain a Ducati enthusiast.  Unfortunately, at this time Ducati must consider this issue closed."

 
Behold the power of the intardnet.

[Mr. Whippy]

That's great!  Very much what I've seen from DNA in the past.

 

[Paul Barnard]

I'm glad they came through for you.  It's a shame they didn't have the courage to do the right thing from the start.

[atadaskew]

I'm glad they came through for you.  It's a shame they didn't have the courage to do the right thing from the start.

 I have a feeling I got a customer service rep who got upset at me when I showed where the gas tank was covered in the emissions warranty (with page numbers). That demonstrated that I did not "respect her AUTHORITAAAAH!" and so got the flat refusal...

Ya know, sometimes ya just get the one person with the stick up their butt who is having a bad day and they decide that you'll have a bad day too. At least that's what I like to think happened.

[Bodhi]

now you'll wait months for the tank to arrive from Bologna.

Yup. I waited for about ten weeks for my dash. The dealer told me Ducati in Bologna shipped the wrong dash and it had to be returned and re-shipped. They must ship it on the back of a camel too.

[SpeedCostsMoney]

Sorry to here of your troubles but I thought this pics applies.



I hope everything works out, I love the way those bikes look. I would like to have one some day.