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Topic: How good is your warranty? Ducati NA warranty COMES THROUGH!! (changed)  (Read 3445 times)
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atypical1

« Reply #60 on: June 05, 2008, 10:50:32 AM »
Good news!  Bigok

james
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« Reply #60 on: June 05, 2008, 10:50:32 AM »
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« Reply #61 on: June 05, 2008, 10:57:01 AM »
now you'll wait months for the tank to arrive from Bologna.
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atadaskew
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« Reply #62 on: June 05, 2008, 10:59:00 AM »
Quote from: jackinthebox4 on June 05, 2008, 10:57:01 AM

now you'll wait months for the tank to arrive from Bologna.


Nope, it is going to be repaired locally.
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« Reply #63 on: June 05, 2008, 11:51:02 AM »
Congrats!  Thumbsup

Any explanation as to why they changed their minds?
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« Reply #64 on: June 05, 2008, 12:11:24 PM »
Quote from: desert_rider on June 05, 2008, 11:51:02 AM

Congrats!  Thumbsup

Any explanation as to why they changed their minds?


I dunno.  Maybe cuz I kept bugging them and sent them the emissions warranty description?..
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« Reply #65 on: June 05, 2008, 01:23:08 PM »
Quote from: atadaskew on June 05, 2008, 10:44:15 AM

Happy ending!  I got a call from Ducati NA and they have changed their mind!  They will warranty the tank and have it repaired.  I am completely happy with that!

Thank you everyone for your help/advice/good vibes!


well, thats certainly good news.   Sometimes a little persistance pays off.
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« Reply #66 on: June 05, 2008, 03:46:57 PM »
Great news.   Thumbsup
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« Reply #66 on: June 05, 2008, 03:46:57 PM »

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« Reply #67 on: June 05, 2008, 04:26:10 PM »
Quote from: atadaskew on June 03, 2008, 04:58:44 PM


"Ducati has made their best effort to resolve this issue amicably and we have attempted to explain our position and conclude this matter in a reasonable and professional manner.  It is our hope that you understand our position and continue to remain a Ducati enthusiast.  Unfortunately, at this time Ducati must consider this issue closed."


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« Reply #68 on: June 06, 2008, 07:17:54 AM »
That's great!  Very much what I've seen from DNA in the past.

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« Reply #69 on: June 06, 2008, 11:59:49 AM »
I'm glad they came through for you.  It's a shame they didn't have the courage to do the right thing from the start.
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« Reply #70 on: June 06, 2008, 01:45:41 PM »
Quote from: Paul Barnard on June 06, 2008, 11:59:49 AM

I'm glad they came through for you.  It's a shame they didn't have the courage to do the right thing from the start.


 I have a feeling I got a customer service rep who got upset at me when I showed where the gas tank was covered in the emissions warranty (with page numbers). That demonstrated that I did not "respect her AUTHORITAAAAH!" and so got the flat refusal...

Ya know, sometimes ya just get the one person with the stick up their butt who is having a bad day and they decide that you'll have a bad day too. At least that's what I like to think happened. Rolleyes
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« Reply #71 on: June 06, 2008, 02:44:48 PM »
Quote from: jackinthebox4 on June 05, 2008, 10:57:01 AM

now you'll wait months for the tank to arrive from Bologna.


Yup. I waited for about ten weeks for my dash. The dealer told me Ducati in Bologna shipped the wrong dash and it had to be returned and re-shipped. They must ship it on the back of a camel too. Lol
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« Reply #72 on: June 07, 2008, 06:19:37 AM »
Sorry to here of your troubles but I thought this pics applies.



I hope everything works out, I love the way those bikes look. I would like to have one some day.
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