Garmin support

[black hills]

Do they really have a support system or is it just an illusion?? the screen on my E-Trex died last weekend. It's still under warranty so I called tech support, after a half hour on hold and repeated messages of "for faster service see our website" I tried that route. E-mailed tech support with all the appropriate info. Now it is thursday and I still haven't heard anything?? I'm currently on hold again (it's been about 15 minutes so far) is anyone ever going to answer????

[sprint_st]

They sure do.  I have had some issues with getting in touch with them initially but it was worth the wait.  They normally make things right even when it isn't their fault.

[black hills]

They sure do.  I have had some issues with getting in touch with them initially but it was worth the wait.  They normally make things right even when it isn't their fault.

I'll keep hoping for someone to answer then...........

[ST1300Rider]

Their marine products have a much better reliability history, so the marine tech guys aren't quite as busy...... and it would be real easy to press the wrong number during the menu selection.......... and then get transferred directly over the the correct department by a well meaning marine tech...... I've heard this might work to speed things up.....

[Andrew]

THey sure do have a costumer support.
Got my 2720 replaced (I had to pay shipping)
I never registered it (just forgot)
THe woman on the other side of the phone just puled a purchase date out of the air that put it under warranty.
I did try and do the website thing then called.
Worked for me

[miles]

Once you finally get through to a human being, Garmin's phone support is exceptionally good.  It's that long, long, loooooong phone wait time that's a bummer.

[black hills]

Once you finally get through to a human being, Garmin's phone support is exceptionally good.  It's that long, long, loooooong phone wait time that's a bummer.

No shit! it was about to piss me off, but I stopped at Cabela's at lunch and the guy there told me to bring it in and he will take care of it. So, I'll try that after works and see how it goes.

[sassage]

hey, a familiar face...how's it going black hills?

In my experience, hold does take forever but they're very helpful once you get through.  the guy spoke english and everything   he ended up sending me a CD with software to reload a bad download and got it like 2 days later.

[black hills]

Finally!! I tried again this afternoon and after 27 minutes ended up talking to Rolanda. SHe was very helpful, we ran through resets, reloaded the software, etc. all with no luck. I e-mailed her a copy of the reciept and she returned my e-mail with a RMA # and an adress to ship it to. She said I'll have it back in 7-10 days. We'll see.....

[black hills]

It was back in exactly 1 week, good as new and no  $$$ involved (other than shipping). Once you get ahold of them they are great!!

[miles]

Once you get ahold of them they are great!!

Very true.

[Global Rider]

Do they really have a support system or is it just an illusion??

GARMIN service is EXCELLENT. All you have to do is wait on the line and they will answer.

Garmin replaced my 60Cx that was 15 months out of warranty because the coating on one of the buttons was wearing through while all the other equally used buttons still looked like new. I also needed a new battery cover (cracked tab) and power port rubber cap (cracked due to UV). Garmin replaced unit with a so-called refurbished 60 Cx, but I can't tell it apart from a new unit.

With that level of service, I then bought a new spare 60 Cx because the latest isn't always the greatest and I realy like the 60 Cx. I don't like their new Colorado and Oregon line.

[MK96xj]

Called them just yesterday as i was having a conflict registering my new to me Refurb 2730. Waited about 1 minute on the phone before talking with a real human and al was taken care of by the morning

[jag44]

Did the screen just blank out with one vertical line on it?  I can not get mine to shut off so I take the batteries out when it happens.  Just curious if it is the same problem?

Jag

[black hills]

It had a bunch of vertical lines (black/grey) and you could only read the top 1/4" of the screen.

[ianbh]

I called Garmin 10/9/08, call answered by a human, call routed, on hold for less than a minute before service came on the line.  I always call the area code 913 number instead of the toll free 800 number.  This seems to get much faster service.  Maybe I've been lucky or it's just a coincidence.
I have a 2730 I purchased from the GPS guy on the old FJR EZ board in September 06.  I lost the audio in 5/07-fixed under warranty.  This time the touchscreen quit working on a trip 9/08.  Garmin said they would fix this under warranty even though it's 2 years since purchase-pretty good customer service!  Ian, Iowa