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Topic: Etymotic Research great customer service  (Read 788 times)

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Spanky
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« on: May 01, 2012, 03:27:29 PM »

I had a pair of ER6i's that I loved, but they finally went bad. I bought a new pair of MC5's to replace them about 3 months ago. Of course, a week before the region 6 Country Roads meet the MC5's started to act up. I called customer support and told them of my situation and how much I would love to have my earbuds for the upcoming trip. I learned two things: 1) Renee' at Etymotic rocks. She went above and beyond to help me with the very limited time I had before my trip. 2) Etymotic has a special purchase program for their products that are out of warranty. If you have a set of Etymotic earbuds go bad out of warranty, you can send them to Etymotic and get a greatly reduced price on a set to replace them - who knew? So my MC5's were replaced under warranty, no charge. I sent my ER6i's to trade in on a pair of HF5's for $89. The HF5's fit as nicely as the ER6i's did and sound awesome.

Just wanted to comment on the good customer service and let people know they have a special purchase program for out of warranty items that is worth looking into.
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« Reply #1 on: May 01, 2012, 05:44:58 PM »


I had a pair of ER6i's that I loved, but they finally went bad. I bought a new pair of MC5's to replace them about 3 months ago. Of course, a week before the region 6 Country Roads meet the MC5's started to act up. I called customer support and told them of my situation and how much I would love to have my earbuds for the upcoming trip. I learned two things: 1) Renee' at Etymotic rocks. She went above and beyond to help me with the very limited time I had before my trip. 2) Etymotic has a special purchase program for their products that are out of warranty. If you have a set of Etymotic earbuds go bad out of warranty, you can send them to Etymotic and get a greatly reduced price on a set to replace them - who knew? So my MC5's were replaced under warranty, no charge. I sent my ER6i's to trade in on a pair of HF5's for $89. The HF5's fit as nicely as the ER6i's did and sound awesome.

Just wanted to comment on the good customer service and let people know they have a special purchase program for out of warranty items that is worth looking into.


Nice!


My ER6is just died; one driver is apparently out (and I've replaced the filter).

How well do the HF5s fit under a helmet? They look HUGE
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Spanky
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« Reply #2 on: May 01, 2012, 06:16:18 PM »

I thought they looked big too in the pictures, but they fit in the ear just as nicely as the er6i's did and are about the same size, no problem in the helmet. I think they sound even better - but they should since they cost more.
« Last Edit: May 01, 2012, 06:21:44 PM by Spanky » Logged

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« Reply #3 on: May 03, 2012, 08:06:47 PM »

I just picked up a set of MC5's to replace my ER4is and the MC5's fit better. IMO
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