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Triumph Announces Its Triumph Premier Group Dealerships For 2009

Dec 17, 2008, ©Copyright 2008, Roadracing World Publishing, Inc.

From a press release issued by Triumph (America):

ATLANTA - Triumph Motorcycles has announced the 2009 class of Triumph Premier Group (TPG) dealerships. The annual program recognizes authorized Triumph motorcycle dealers who demonstrate exemplary customer service, outstanding sales & marketing plus an over the top commitment to the Triumph brand. For 2009, more than 60 dealerships across North America have earned this elite status.

The prestigious TPG designation was developed to acknowledge Triumph dealers who surpass key performance goals and create an outstanding customer experience that exemplifies Triumph's sense of relaxed refinement. The program has three designations: Platinum, Gold and Silver. In order to qualify for TPG status, dealers must meet or exceed operational standards in the previous twelve-month period, including: : exceeding sales goals, excelling in customer and sales service, and buying into the corporate image with Triumph designed retail store fixtures. Membership is evaluated on an annual basis.

"Whether you are a dealership's owner or manager, an employee of a dealer or a customer, being part of the Triumph family is something special," said Mike Cunningham, Vice President of Dealer Development for Triumph Motorcycles (America) Ltd. "The Triumph Premier Group was designed to show our support for our dealers who embody the Triumph spirit, and reward them with additional tools that further facilitate the best possible sales and service experience for new and existing customers."

TPG membership has its privileges. From priority scheduling of the Factory Demo Truck and additional advertising and marketing support to advanced showings of new products and models, TPG dealers have ready access to programs that increase their success.

The 2009 class of the Triumph Premier Group includes the following.

PLATINUM DEALERS:
California BMW Triumph, Mountain View, CA
Capitol Area Triumph, Highspire, PA
Daytona Triumph, Ormond Beach, FL
Destiny Motorsports, Inc., Syracuse, NY
Doug Douglas Motorcycles, San Bernardino, CA
Foothills Triumph Motorcycles, Lakewood, CO
Gengras Triumph, Hartford, CT
Great Bay Motorcycles, Inc., North Hampton, NH
Hermy's Triumph, Port Clinton, PA
Indian Motorcycle Long Island, Port Jefferson Station, NY
Martin EuroSports, Coopersburg, PA
Martin Motorsports, Boyertown, PA
Performance Cycles, Bethany, OK
Pure Triumph-Ft. Lauderdale, Ft. Lauderdale, FL
Southern California Triumph, Brea, CA
Sport Rider Inc., Altoona, WI
Triumph Detroit, Roseville, MI
Triumph of Buffalo, Akron, NY
Triumph of Ft. Myers, Ft. Myers, FL
Triumph of New Orleans, New Orleans, LA

GOLD DEALERS:
Ace Motorsports, Concord, CA
Baxter Cycles, Marne, IA
Breeze Cycle, Omaha, NE
Capitol Sports Center, Brandon, MS
Clinton Cycles, Camp Springs, MD
European Motorcycles of Pittsburgh, Wexford, PA
Fredericktown Yamaha Triumph, Frederick, MD
Freehold Triumph, Freehold, NJ
Indy Triumph, Indianapolis, IN
Life Cycle, Kalamazoo, MI
Ma's Cycles, West Fargo, ND
Motor Cycle Center, Inc., Villa Park, IL
Performance Cycle, Sacramento, CA
Pete's Cycle, Baltimore, MD
PJ's Triumph, LLC, Albuquerque, NM
RPM Motorwerks, Belleville, IL
Second Wind Triumph, Merrimack, NH
St. Pete Powersports, St. Petersburg, FL
Team Triumph of Wisconsin, Janesville, WI
Triumph NYC, New York, NY
Triumph of Little Rock, Little Rock, AR

SILVER DEALERS:
Augusta Triumph, Augusta, GA
Belle Plaine Motorsports, Belle Plaine, MN
Bikers Edge Cycle & Leather LLC, Wichita, KS
Bogart's Motorsports, Inc., Birmingham, AL
Branchville Motors, Ridgefield, CT
Cascade Moto Classics, Inc., Beaverton, OR
Champion Cycle, Bellingham, WA
Classic Motor Sports, Traverse City, MI
Collins Cycle, Sutersville, PA
Colonial Cyclesports Inc., Colonial Heights, VA
D & D Cycles, Inc., Pensacola, FL
Donelson Cycles, St. Ann, MO
Eurosport Cycle, Ft. Worth, TX
Hattar Motorsports, San Rafael, CA
Lone Star BMW / Triumph, Austin, TX
Polaris West, Katy, TX
Shoreline Motorsports, Racine, WI
South Bay Triumph, Lomita, CA
Street Cycles, Falmouth, ME
Triumph Reno, Reno, NV

In order to qualify for TPG status, dealers must meet or exceed operational standards in the previous twelve-month period, including: : exceeding sales goals, excelling in customer and sales service, and buying into the corporate image with Triumph designed retail store fixtures.

That's a long list, did anybody get left off?  :lol:

That's a long list, did anybody get left off?  :lol:

Jack Trebour Triumph/Ducati/suzuki/MV Augusta in Ledgewood, NJ.  :thumbsup:

Mine's not on there, I wonder what they did wrong?  :lol:

I've had nothing but good experiences there, from the purchase to routine service to troubleshooting. They've been great.

Jack Trebour Triumph/Ducati/suzuki/MV Augusta in Ledgewood, NJ.  :thumbsup:

Mine (SHoreline in Kenosha) is Silver -- I find this hopeful, as, with Stromgal, I care not a whit about corporate displays and geegaws, and Shoreline is a good representative of a Mom n Pop dealership -- not trying to be a "destination" at all (as opposed to the corporately mandated HD image), but good service, in my experience, painless sales (2 bikes in our motorpool came from there), and generally nice folks.

If I get into grad school at WWU I'll be close to the Bellingham dealer.  I like upswept "off-road" exhausts, pictures of Steve McQueen, separate transmission cases, Whitworth wrenches, Lucas electrics and pools of oil on concrete floors.  But I can't buy into a corporate image.
[flag wave] John Bloor for Prime Minister [/flag wave]

mine is gold - Motor Cycle Center, Villa Park, IL - they are coming to my house on Sautrday to pick up the bike from my garage for scheduled maintenance and will drop it off back in my garage, when it's done!  Enough said!

I do like Hermy's as they are always friendly and helpful.

Same with Martin's.  However, a test ride convinced me not to buy.

My favorite dealer doesn't sell Triumphs.  But then I don't ride one either.

I'll still shop at Martins or Hermies any day.

Joe at Trebour has to be one of the best Service managers I meet in a long time.
The parts guy and sales force need alittle help(just a little too laid back for my taste)
Maybe they just sell more Ducs and Suz?

My dealer is Gold - what do you have to do to make silver - kick the customer square in the nads? :rolleyes:

My dealer is in Platinum list and for good reason; they are totally awesome. Great Bay in Hampton, NH has top notch service, support, and a great sales staff. I tell everyone to shop there, well, at least in my area.

I wasn't impressed with Great Bay.  When I was shopping for an '08 Sprint, they wanted $830 more than Street Cycles in Falmouth, ME wanted!

 i might consider spending sligtly more to get "personal" level or service.  

My dealer is in Platinum list and for good reason; they are totally awesome. Great Bay in Hampton, NH has top notch service, support, and a great sales staff.

Gold baby  :clap: Life Cycle, Kalamazoo, MI
Couldn't ask for a better dealership. Super people  :thumbsup:

That's a long list, did anybody get left off?  :lol:

My dealer is in Platinum list and for good reason; they are totally awesome. Great Bay in Hampton, NH has top notch service, support, and a great sales staff. I tell everyone to shop there, well, at least in my area.

I know more than a few people who would vehemently disagree with that assessment.

http://roadracingworld.com/news/article/?article=35198

My three most local dealers are all Platinum, so I'm quite happy with that: Capitol Area Triumph, Hermy's, and Martin's.   :thumbsup:

Copy of the press release:

Remember gang......this list is a year old now....

I've dealt with the Triumph/BMW team out of Charlotte, NC, for years. Truly a class act and a staff with a very low turnover. Unfortunately, they're 3 1/2 hrs away, but worth it if I need them.

Cheers.

I've dealt with the Triumph/BMW team out of Charlotte, NC, for years. Truly a class act and a staff with a very low turnover. Unfortunately, they're 3 1/2 hrs away, but worth it if I need them.

Just under a year ago a strange pairing occurred in Charleston, SC. The local Big Dog Choppers dealer brought in Triumph, I was very excited. I spent a lot of time out there getting to know the staff, the mechanics and owners. I felt they had great potential and seemed up to the task of bringing quality customer service along with these great machines. I even helped sell a couple of bikes for them by talking with customers and filling in where the salesmen were lacking in knowledge. I gladly volunteered to assist during the big grand opening where the Triumph USA staff were present and appreciated the few of us loyal owners representing the brand.

Unfortunately they couldn't maintain the standard they'd set and have become one of the worst customer service oriented dealers in the area. It's really too bad, they had it made and blew it. There are about 6 of us who refuse to step foot in the store, or will ever spend another penny there. We're telling our fellow riders too, it's that bad.

We all have our horror stories that jade us a bit. With this dealer it's not just an isolated issue, its deeper and more indicative of the owners and management cultural and image issues.  Because of the Big Dog influence, they're more "biker" minded.

They don't want a RAT, which is reasonable and not something anyone here holds against them, but it sure would help them with their image if they allowed a couple of us to represent the Triumph ideology to the local area in this manner.

I guess that 3 1/2 hrs to Charlotte isn't so bad after all...

Cheers.

The Tucson dealer did not make the list.  I'm 95% sure that's because they suck.

This is a year old and Platinum Ft. Lauderdale Pure Triumph went out of business this past fall.  My favored dealer, Ft. Myer's Triumph definitely deserves their platinum status.  Family run and excellent service all around.  Highly recommended.

I just ordered from Pure Triumph last night - they seemed pretty not-out-of-business to me (?).   :eek:

Do share...what'd you get for the StripleR?