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Topic: Enraging  (Read 9896 times)

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DaleFranks
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« on: February 10, 2015, 12:52:08 pm »

I've found the one thing with the Triumph Trophy that irritates the shit out of me: The radio constantly goes tits up. About every fourth of fifth time you turn the bike on, it completely forgets how to find the stereo system. Then you have to open the battery cover, disconnect and reconnect the negative terminal, which resets the system, and replace the battery cover.

It's like driving an old Jaguar with its Lucas electrics. The constant fiddling to make something that should just work is enraging. How can the electrical connection to a frickin' radio be a problem in 2015?
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« Reply #1 on: February 10, 2015, 12:54:08 pm »

Maybe you should have gotten a Kawasaki or Yamaha.  Lol  
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DaleFranks
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« Reply #2 on: February 10, 2015, 01:00:24 pm »

You may be right. I never had a problem with my FJR.

Well, except the ignition switch issue that stranded me before the recall.
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« Reply #3 on: February 10, 2015, 01:17:00 pm »

Well you know the old Cliché......

British Motorcycles are much like British ladies - Best ridden in England.
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« Reply #4 on: February 10, 2015, 01:18:48 pm »

In all seriousness, I don't know how something could be so screwy with modern electronics.  I know I had issues with the "infotainment" system on my 2011 VW Touareg and after trading that in for another SUV, I had similar problems with my current "infotainment" system.  Until I shut off the vehicle and restart it, the radio (any audio) wouldn't work.  I never had to go as far as a "cold" boot by disconnecting the battery.  I'm sorry to read you're having these problems.  
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« Reply #5 on: February 10, 2015, 02:31:55 pm »

As a software guy, these stories make me  Headscratch.

When I was first in the software game, I worked for a commercial software house. Call it arrogance or hubris or just plain street cockiness, but we didn't ship buggy crap. We just didn't. It was a small team in a small company and our shit just worked, 100% of the time. Not once, ever, did we have a bug that wasn't simply a reaction to some kind of hardware issue (back when one memory chip could be bad and not be actually accessed but once every few months on a big data sort or something).

Nowadays, the crap I see passing as "professional" software just makes me shake my head.

And honestly, it sounds like your issue, Dale, is more software/firmware than hardware related. Shrug

I don't have any answers... just commiseration.
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« Reply #6 on: February 10, 2015, 03:05:38 pm »

Chris,
I would say that we are ALL beta testers for everything, but anymore they don't even beta test.  They just release the product and if you are lucky they replace it if something goes wrong.
Let me reemphasize, that is hardware, software, bikes, cars, everything.  Maybe it's the pressure to get it out on the market before the other guy, don't know.  
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« Reply #7 on: February 10, 2015, 05:14:35 pm »

That's why it's call "The Great American test fleet!" Lol

(I did work with Jaguar!!! for several years!! They (the English guys) told me the reason Englishmen like warm beer, is because Lucas also made the refrigerators!)
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« Reply #8 on: February 10, 2015, 05:31:12 pm »

Warranty item?!
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« Reply #9 on: February 10, 2015, 05:41:16 pm »

With the current product shelf life being very short, no one can do a proper beta test anymore.
And the sad part is with every new version or new product, old problems that were fixed years ago reappear.
Manufacturers don't keep their design/development teams anymore. Once a product is launched, they're gone. Problems are fixed by a maintenance teams and their fixes often aren't included in the new product by the new design/dev team.
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« Reply #10 on: February 10, 2015, 06:18:07 pm »

Why haven't you taken it to the dealer?
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« Reply #11 on: February 10, 2015, 07:11:14 pm »

I already have taken it to the dealer, once.
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« Reply #12 on: February 10, 2015, 07:51:12 pm »


As a software guy, these stories make me  Headscratch.

When I was first in the software game, I worked for a commercial software house. Call it arrogance or hubris or just plain street cockiness, but we didn't ship buggy crap. We just didn't. It was a small team in a small company and our shit just worked, 100% of the time. Not once, ever, did we have a bug that wasn't simply a reaction to some kind of hardware issue (back when one memory chip could be bad and not be actually accessed but once every few months on a big data sort or something).

Nowadays, the crap I see passing as "professional" software just makes me shake my head.

And honestly, it sounds like your issue, Dale, is more software/firmware than hardware related. Shrug

I don't have any answers... just commiseration.


This is what happens when shipping schedules trump testing schedules.
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« Reply #13 on: February 11, 2015, 12:05:01 pm »



This is what happens when shipping schedules trump testing schedules.


Get used to it, it won't change any time soon.

Like many here, I'm a software engineer. Our industry is changing, and not for the better (I'll refrain from writing a book about what I'm seeing). I'll suffice to say that we CAN create perfect, bug-free, complicated and intuitive software, but the market isn't willing to pay or wait for it. Therefore, we make compromises.

Just like Triumph radios. Or cheap suspensions on otherwise great bikes (FZ09) or lurching FI (2006-2007 FJR1300) or useless seats. We know they can do better, but then they can't sell it at a competitive price. Software is the same, maybe more so, as it's usually much easier to fix software after-the-fact than wimply shock absorber shafts.
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slvrsprint
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« Reply #14 on: February 11, 2015, 01:07:53 pm »


I already have taken it to the dealer, once.


And they said what?
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DaleFranks
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« Reply #15 on: February 11, 2015, 06:31:39 pm »


And they said what?


That it was all reset, and should work fine. It doesn't.

Now we'll see what they say Saturday, after I take it in again.

I'm thinking of just installing a master battery switch... Lol
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« Reply #16 on: February 11, 2015, 07:22:06 pm »

I can understand them thinking it was fixed after one try.  Those things happen.   If the dealer is any good they will keep it long enough to be sure it's fixed the second time.

Good luck.
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« Reply #17 on: February 11, 2015, 07:32:50 pm »

Why are British motorcycles so fast? They have to get home before dark.  Lol

Good luck with the dealer but this sort of stuff plagues us all with our modern vehicles. The infotainment center on many vehicles is suspect. My Acura TL has a parasitic drain every once in awhile... and off I go to the Acurazine forum to find the first cheap fix to do. Have you checked the Triumph forum?
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« Reply #18 on: February 12, 2015, 09:33:03 am »


Why are British motorcycles so fast? They have to get home before dark.  Lol
 


 Lol   Lol   Lol   Thumbsup

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« Reply #19 on: February 12, 2015, 09:44:30 am »




That it was all reset, and should work fine. It doesn't.

Now we'll see what they say Saturday, after I take it in again.

I'm thinking of just installing a master battery switch... Lol

I learned a couple things when I owned my Triumphs.
#1 Never buy a Triumph unless you have an excellent dealer nearby.  (They actually have some of them too)
#2 Triumph in general and especially Triumph USA sucks.
#3 Most of the time the good things on a Triumph offset the bad.

Oh, caasland, not trying to be an a-hole, but in 30+ years of dealing with software, I have yet to see ONE bug free program.  That's IMO another urban legend like old time vets saying they remember when they could leave their wallet on the bunk and find it undisturbed.
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