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Topic: Puig Windshield. Customer service sucks.  (Read 1102 times)

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redpattison
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« on: February 27, 2017, 02:34:49 pm »

Called the Quebec office. Looking to buy 4 well nuts. Customer service would do nothing to help me. End of conversation. They couldn`t care less.

 Sent an e mail to their Head office in USA. Reply came back to e mail another Puig dealer.
 E mailed them. Reply came back was buy them from E Bay. Stupid price if you include shipping.
 I would like the original well nuts as the hole size is not as exact as the Puig well nuts..
 Yes, of course I can enlarge the hole but why should I have to?

 Disappointed in such a large company, that can not be bothered to look after their Customers.
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« Reply #1 on: February 27, 2017, 02:39:50 pm »


Called the Quebec office. Looking to buy 4 well nuts. Customer service would do nothing to help me. End of conversation. They couldn`t care less.

 Sent an e mail to their Head office in USA. Reply came back to e mail another Puig dealer.
 E mailed them. Reply came back was buy them from E Bay. Stupid price if you include shipping.
 I would like the original well nuts as the hole size is not as exact as the Puig well nuts..
 Yes, of course I can enlarge the hole but why should I have to?

 Disappointed in such a large company, that can not be bothered to look after their Customers.


Frustrating.
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Past bikes: Dirt- '74 MX360, SC500 x 2, '77 YZ400, '78 YZ400, '83 CR250, '85 CR250, '86 CR250   
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« Reply #2 on: February 27, 2017, 04:46:04 pm »

They're a Spanish company. Have you tried their office in Barcelona? http://www.puig.tv/en/
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redpattison
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« Reply #3 on: February 27, 2017, 05:27:40 pm »

"Blue is Best" Yes you are correct. I am sure like most riders we do not want to botch a job without the original OEM from Puig.

"PatM" No I have not. Personally, I do not want to get bent out of shape simple for the sake of $10 or less. (Come to think of it, that is USD. Canadian probably amout to $100 cdn) Lol

If Puig do not want to be bothered, their replies have not exactly given me a slight smile.  Just letting other folks be cautious if you require anything from them.
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TheRedOnesAreFaster
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« Reply #4 on: November 22, 2017, 12:07:13 pm »

I found some at my local hardware store.  Bought several spares, but not specifically for a Puig screen.

They're available around if you look for them.  Could also try ordering some from a dealer- they are commonly used to hold windscreen in place on all manner and brands of motorcycles.
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