Triumph Announces Top US Dealers

[Rincewind]

http://roadracingworld.com/news/article/?article=35198

My three most local dealers are all Platinum, so I'm quite happy with that: Capitol Area Triumph, Hermy's, and Martin's.  

Copy of the press release:

Triumph Announces Its Triumph Premier Group Dealerships For 2009

Dec 17, 2008, ©Copyright 2008, Roadracing World Publishing, Inc.

From a press release issued by Triumph (America):

ATLANTA - Triumph Motorcycles has announced the 2009 class of Triumph Premier Group (TPG) dealerships. The annual program recognizes authorized Triumph motorcycle dealers who demonstrate exemplary customer service, outstanding sales & marketing plus an over the top commitment to the Triumph brand. For 2009, more than 60 dealerships across North America have earned this elite status.

The prestigious TPG designation was developed to acknowledge Triumph dealers who surpass key performance goals and create an outstanding customer experience that exemplifies Triumph's sense of relaxed refinement. The program has three designations: Platinum, Gold and Silver. In order to qualify for TPG status, dealers must meet or exceed operational standards in the previous twelve-month period, including: : exceeding sales goals, excelling in customer and sales service, and buying into the corporate image with Triumph designed retail store fixtures. Membership is evaluated on an annual basis.

"Whether you are a dealership's owner or manager, an employee of a dealer or a customer, being part of the Triumph family is something special," said Mike Cunningham, Vice President of Dealer Development for Triumph Motorcycles (America) Ltd. "The Triumph Premier Group was designed to show our support for our dealers who embody the Triumph spirit, and reward them with additional tools that further facilitate the best possible sales and service experience for new and existing customers."

TPG membership has its privileges. From priority scheduling of the Factory Demo Truck and additional advertising and marketing support to advanced showings of new products and models, TPG dealers have ready access to programs that increase their success.

The 2009 class of the Triumph Premier Group includes the following.

PLATINUM DEALERS:
California BMW Triumph, Mountain View, CA
Capitol Area Triumph, Highspire, PA
Daytona Triumph, Ormond Beach, FL
Destiny Motorsports, Inc., Syracuse, NY
Doug Douglas Motorcycles, San Bernardino, CA
Foothills Triumph Motorcycles, Lakewood, CO
Gengras Triumph, Hartford, CT
Great Bay Motorcycles, Inc., North Hampton, NH
Hermy's Triumph, Port Clinton, PA
Indian Motorcycle Long Island, Port Jefferson Station, NY
Martin EuroSports, Coopersburg, PA
Martin Motorsports, Boyertown, PA
Performance Cycles, Bethany, OK
Pure Triumph-Ft. Lauderdale, Ft. Lauderdale, FL
Southern California Triumph, Brea, CA
Sport Rider Inc., Altoona, WI
Triumph Detroit, Roseville, MI
Triumph of Buffalo, Akron, NY
Triumph of Ft. Myers, Ft. Myers, FL
Triumph of New Orleans, New Orleans, LA

GOLD DEALERS:
Ace Motorsports, Concord, CA
Baxter Cycles, Marne, IA
Breeze Cycle, Omaha, NE
Capitol Sports Center, Brandon, MS
Clinton Cycles, Camp Springs, MD
European Motorcycles of Pittsburgh, Wexford, PA
Fredericktown Yamaha Triumph, Frederick, MD
Freehold Triumph, Freehold, NJ
Indy Triumph, Indianapolis, IN
Life Cycle, Kalamazoo, MI
Ma's Cycles, West Fargo, ND
Motor Cycle Center, Inc., Villa Park, IL
Performance Cycle, Sacramento, CA
Pete's Cycle, Baltimore, MD
PJ's Triumph, LLC, Albuquerque, NM
RPM Motorwerks, Belleville, IL
Second Wind Triumph, Merrimack, NH
St. Pete Powersports, St. Petersburg, FL
Team Triumph of Wisconsin, Janesville, WI
Triumph NYC, New York, NY
Triumph of Little Rock, Little Rock, AR

SILVER DEALERS:
Augusta Triumph, Augusta, GA
Belle Plaine Motorsports, Belle Plaine, MN
Bikers Edge Cycle & Leather LLC, Wichita, KS
Bogart's Motorsports, Inc., Birmingham, AL
Branchville Motors, Ridgefield, CT
Cascade Moto Classics, Inc., Beaverton, OR
Champion Cycle, Bellingham, WA
Classic Motor Sports, Traverse City, MI
Collins Cycle, Sutersville, PA
Colonial Cyclesports Inc., Colonial Heights, VA
D & D Cycles, Inc., Pensacola, FL
Donelson Cycles, St. Ann, MO
Eurosport Cycle, Ft. Worth, TX
Hattar Motorsports, San Rafael, CA
Lone Star BMW / Triumph, Austin, TX
Polaris West, Katy, TX
Shoreline Motorsports, Racine, WI
South Bay Triumph, Lomita, CA
Street Cycles, Falmouth, ME
Triumph Reno, Reno, NV

[Sport-Touring]

[stromgal]

In order to qualify for TPG status, dealers must meet or exceed operational standards in the previous twelve-month period, including: : exceeding sales goals, excelling in customer and sales service, and buying into the corporate image with Triumph designed retail store fixtures.

(Emphasis mine)

I wonder how each aspect was weighed. I don't care about the corporate image krep, I want people who know their business and care enough to do it well.

[nomog]

That's a long list, did anybody get left off?  

[DNA]

That's a long list, did anybody get left off?  

I didn't think there were that many in the entire USofA.

My dealer is Gold - what do you have to do to make silver - kick the customer square in the nads?

[Rincewind]

That's a long list, did anybody get left off?  

160 Total dealers, I believe.  I'm not sure how many are on that list, but it doesn't look like quite 160?

[TBone]

Mine's not on there, I wonder what they did wrong?  

I've had nothing but good experiences there, from the purchase to routine service to troubleshooting. They've been great.

Jack Trebour Triumph/Ducati/suzuki/MV Augusta in Ledgewood, NJ.  

[SilverHound]

Wow, quite a few in PA. When I was in the market for a new scoot last Fall I happened in on one of those dealers listed as Platinum. The sales guy was such as asshat that I left and swore I would never own a Triumph. So I am not sure what the overall criteria is for making the Platinum level but as it relates to the overall "sales" experience I have to surmise that the bar ain't set too high.

[Playinthestreet]

My guess is there's significant weight to the Triumph branding within the store.  4 of the dealers i have done business with are on the list.  3 of the 4 I would rate higher and the 4th wouldn't be on my list.

Who's to know?  (the shadow)

[pinter]

My main dealer is Platinum - Southern California Triumph, Brea, CA
My secondary is Silver - South Bay Triumph, Lomita, CA

Though, I get most of my parts from Platinum - Hermy's Triumph, Port Clinton, PA
and Gold - Ma's Cycles, West Fargo, ND.

Avoiding taxes you know.

[DosEquis00]

I do like Hermy's as they are always friendly and helpful. Just wish they sold decent motorcycles.

[caddydaddy]

The three closest dealers to me are on the lists!  

[samal]

mine is gold - Motor Cycle Center, Villa Park, IL - they are coming to my house on Sautrday to pick up the bike from my garage for scheduled maintenance and will drop it off back in my garage, when it's done!  Enough said!

[bomber]

Mine (SHoreline in Kenosha) is Silver -- I find this hopeful, as, with Stromgal, I care not a whit about corporate displays and geegaws, and Shoreline is a good representative of a Mom n Pop dealership -- not trying to be a "destination" at all (as opposed to the corporately mandated HD image), but good service, in my experience, painless sales (2 bikes in our motorpool came from there), and generally nice folks.

[ol Rocket]

If I get into grad school at WWU I'll be close to the Bellingham dealer.  I like upswept "off-road" exhausts, pictures of Steve McQueen, separate transmission cases, Whitworth wrenches, Lucas electrics and pools of oil on concrete floors.  But I can't buy into a corporate image.









[flag wave] John Bloor for Prime Minister [/flag wave]

[keystonejenks]

Jack Trebour Triumph/Ducati/suzuki/MV Augusta in Ledgewood, NJ.  

That's where I got my 955i, nothing but a good experience.

[keystonejenks]

Yeah CAT!!! I love that dealer!!!! Good people.

Now how in the hell did Frederick Yamaha make silver? Been there twice while looking for Triumphs (they missed out on sales twice). They acted like they didn't want to be bothered.

[googus]

Mine's not on there, I wonder what they did wrong?  

I've had nothing but good experiences there, from the purchase to routine service to troubleshooting. They've been great.

Jack Trebour Triumph/Ducati/suzuki/MV Augusta in Ledgewood, NJ.  

Joe at Trebour has to be one of the best Service managers I meet in a long time.
The parts guy and sales force need alittle help(just a little too laid back for my taste)
Maybe they just sell more Ducs and Suz?

[samal]

Mine (SHoreline in Kenosha) is Silver -- I find this hopeful, as, with Stromgal, I care not a whit about corporate displays and geegaws, and Shoreline is a good representative of a Mom n Pop dealership -- not trying to be a "destination" at all (as opposed to the corporately mandated HD image), but good service, in my experience, painless sales (2 bikes in our motorpool came from there), and generally nice folks.

I thought they dropped Triumph and stayed only with Kawi.

[FiremanBob]

Too small to make the list, but one of the best dealers of any marque I've seen is Branchville Motors in Ridgefield, Connecticut.

[sagerat]

Cascade Moto Classics is silver and they are fantastic!  They breathed life back into my Guzzi as they do both Triumph and Guzzi.